Customer Service

Shipping & Delivery

Point Zero offers shipping to Canada and United States only.

Currently all of Point Zero Products are shipped via FedEx and Canada Post.

All orders within Canada are shipped within 3-5 business days of placing an order. The date you receive your order will depend on the shipping method you select.  Orders shipped to the United States will ship between 3-6 business days.

The following shipping methods are currently available:

 

CANADIAN ORDERS

Shipping method         Cost                Delivery time from date shipped

Standard                          $9.95               3-5 business days

 Express                          $24.95             1-2 business days

 

 U.S. ORDERS

Shipping method         Cost                Delivery time from date shipped

Standard                          $22.00             7-21 business days  (No shipments for the following regions: Alaska, Hawaii and Puerto Rico)

 
Product Pricing
 All prices are subject to change without notice. In the event that the price or related information for a Product (as described on the website and/or in a promotion) is incorrect due to an error in pricing, product information or technical problem, Point Zero may, at its sole discretion, refuse or cancel your order, whether before or after Point Zero’s acceptance thereof. If there is an error in pricing, product information or technical problem, Point Zero will cancel your order and reverse any charges that have been applied, then contact you to ask you to place a new order for the Product at the correct price.

 

Privacy & Security

              All sale/clearence products posted online are exclusively valid only on our website unless otherwise noted. 
By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information:
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology:
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information:
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security:
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information:
If you have any questions, concerns, or comments about our privacy policy you may contact us using the "contact us" page on our website or simply call us toll free  during normal business hours.
Returns & Replacements

PointZero.ca offers (a) a full refund* or exchange on all regular priced online purchases of products if they are returned in the condition in which they were sold, with original tags**, within 14 days and (b) an exchange on all sale priced or discounted online purchases of Products returned in the condition in which they were sold, with original tags**, within 14 days of purchase.

Gift Cards and promotional Groupon codes  are NOT eligible for a refund.

Credit notes would be for the lesser of 
a) the amount originally paid, or 
b) the current ticketed price of the item(s) in question. If an item is returned for refund, and it was originally sent to you with free shipping, the Company may deduct the cost of standard shipping from the refunded amount, unless we were at fault.

**If items that were returned do not have the original tags, the Company will deduct $10 from the amount being credited or refunded, to cover the costs of re-packaging, or add a $10 charge to an exchange.

An e-mail must be sent to support@pointzero.ca requesting authorization for return, detailing the reasons for the request and providing daytime and evening phone numbers in case the Company needs to reach you. The subject line of the e-mail should be “RA – Order number xxxxx (put actual order number here). The Company will then issue a Return Authorization Number (RAN) which must be written on the original invoice you received and this invoice must accompany the piece(s) returned. All Freight charges and duties from merchandise being returned are to be paid by the customer.

You can then return your purchases by mail or delivery service to:

PoinZero.ca ATT Ecommerce
1650 Chabanel W. 
Montreal, QC H4N 3M8
Canada

Only one return per order will be accepted. Therefore, it is best to carefully examine ALL items received to ensure satisfaction before making a return of a portion of your order.

Until the Company receives the returned item(s), you are responsible for any loss. Where appropriate, your payment will be refunded to your account within thirty (30) days of receipt. If you return an item not accompanied by the required paperwork there may be a delay in processing your order and in refunding your money.

If you require any assistance or have any questions regarding a return, please e-mail support@pointzero.ca You are not able to return products purchased on this website to a Point Zero retail store for a refund or an exchange.

 For hygenic purposes we do not accept returns on all bathing suits, underwear and accessories.