Return & Refund Policy

Canada: Point Zero provides a prepaid return label. A $20 label fee is deducted from your refund. For example, an $80 item results in a $60 refund before applicable tax adjustments.

United States: You arrange and pay for your own return shipping directly. No $20 Point Zero label fee applies. Free shipping is not offered on U.S. orders.

Refund processing: Approved refunds are processed within 5–7 business days after merchandise is received and inspected. Banks or payment providers may need additional time to post the funds.

Refund method: Refunds are issued to the original payment method. If that payment method is unavailable, the refund will be issued as a Point Zero gift card.

Shipping fees are non-refundable. Applicable taxes, discounts and promotional adjustments are reflected in the refund calculation.

Orders purchased online at pointzero.ca cannot be returned or refunded at any Point Zero retail store.

All online returns must be submitted through our Return Portal and shipped according to the return instructions provided.

For eligible purchases under our Buy One, Get One 75% Off promotion, the discount is conditional on keeping both qualifying items. If one item is returned, the item kept reverts to its regular price and your refund is adjusted accordingly.

Example: Item 1 costs $100 and Item 2 normally costs $60, discounted by 75% to $15. You pay $115 before taxes.

If you return Item 1, the item kept reverts to $60. Your adjusted refund is $115 − $60 = $55 before return shipping costs and tax adjustments.

• Canada: $55 less the $20 prepaid return label fee = $35 refund before tax adjustments.
• United States: $55 refund before tax adjustments; you pay return postage directly to the carrier.

These adjustments apply only to items otherwise eligible for return. Products marked Final Sale remain non-returnable for change of mind. Other promotions may have their own stated return terms.

We do not offer direct exchanges. If you would like another size, colour or style, return your eligible item for a refund and place a new order for the preferred item.

Canadian returns are subject to the $20 prepaid return label fee. U.S. customers arrange and pay for return shipping themselves; no Point Zero label fee applies.

Availability, pricing and promotional offers may change when a new order is placed.

• All sale, discounted and clearance merchandise, unless specific promotional terms state otherwise.
• Merchandise marked Final Sale.
• Swimwear, underwear and hosiery.
• Gift cards.
• Shipping fees.

Final Sale merchandise cannot be returned for change of mind, fit or personal preference.

If you received an incorrect, damaged or materially misdescribed item, please report the issue with your order number, a clear explanation and photographs if needed. The full-refund terms below apply when Point Zero confirms the error.

Legal warranties: Quebec consumers have statutory protections concerning normal use, reasonable durability, hidden defects and conformity with descriptions. These rights may apply beyond the standard 14-day return period. Other applicable Canadian and U.S. consumer rights remain unaffected.

Our online return process applies only to purchases made directly at pointzero.ca.

Merchandise purchased at a Point Zero retail store is subject to the store's applicable return policy. Please refer to your receipt and contact the store where you made your purchase.

For merchandise bought through another retailer or marketplace, contact the original seller directly. Online purchases cannot be returned to Point Zero retail stores.

All returned merchandise is inspected. Point Zero may decline standard returns that do not meet the conditions of this policy, while respecting applicable consumer rights.

We may request photographs of the item, its tags or packaging, and proof of purchase or additional order verification.

Questions about returns, refund status or an incorrect item? Contact our Customer Care team before shipping your merchandise.

Mandatory legal warranties and other consumer protection rights are not limited by this policy.