Point Zero

Shipping Policy

Please allow 3–5 business days for handling. Once you receive a shipping confirmation email, your items will be delivered based on the method you select.

Overview

Shipping methods

Currently, all Point Zero products are shipped via FedEx, Purolator, and Canada Post (subject to change).

Important notice

Due to an increase in orders during the sales period, there may be delays in the shipment or delivery of your order.

If you have received a tracking number and need an update on your shipment, please contact the courier directly to avoid any delays.

Offer

Free standard shipping

Orders $75+

Free standard shipping is available on orders of $75 or more placed online at www.pointzero.ca for shipments within Canada. No promo code is required.

  • The $75 minimum is calculated after discounts and before taxes.
  • Not valid on previous purchases.
  • Offer is subject to change without notice.

Canada

Canadian orders

Orders within Canada are shipped within 3–10 business days of placing the order.

Rates below apply to Canadian orders (except Yukon and Nunavut).

Shipping method Cost Delivery from ship date
Standard $9.95 3–10 business days
  • Northwest Territories: flat rate of $39.95.
  • Yukon & Nunavut: flat rate of $99.95.

P.O. boxes

We are unable to ship to P.O. box addresses. Please provide an alternative shipping address so we can process your order.

United States

U.S. orders

Orders to the United States ship within 3–10 business days, depending on the selected shipping method.

Shipping method Cost Delivery from ship date
Standard US$29.99 7–21 business days

No shipments to Alaska, Hawaii, or Puerto Rico.

Fulfillment

Partial shipments

When you order multiple products, items may arrive in more than one shipment. This can happen when some items are backordered or delayed, or when products ship faster from different warehouses — so you receive each item as soon as it becomes available.

Courier

Delivery attempts

The courier will attempt to deliver your package twice. If it cannot be safely delivered, a notice will be left with the pickup location and hours of operation. Check your tracking number for additional details.

Returns to warehouse

Items returned to sender

Packages may be returned to our warehouse if they are undeliverable due to incorrect addressing, refused at delivery, or not picked up within the courier’s timeframe.

  • If an item is returned, Point Zero may initiate a refund after 3 business days if we receive no response.
  • Shipping fees — including any return shipping fees determined by Purolator — will be deducted from the refund.
  • Returned orders are handled on a case-by-case basis.

Pre-orders & backorders

Special orders

Special Orders (pre-orders or backorders) let you purchase items before they are in stock. As soon as an item is available, we ship it directly to you.

We aim to ship by the expected date, though supply-chain delays can occur. Once shipped, expect delivery in about 3–5 business days.

New subscribers

Welcome 15% off

The Welcome 15% promotion code is for one-time use only and must be applied at checkout. It cannot be combined with other offers, applies only to regularly priced merchandise before taxes, and cannot be redeemed for cash.

  • No adjustments on previous purchases.
  • Products are not final sale — returns and exchanges follow our return policy.

After checkout

Can I change or cancel an order?

Once an order is placed, it is processed automatically and we cannot change or cancel it. We are not responsible for mistakes made while placing an order. If you ordered an item in error, please return it as soon as possible. To add items, place a new order.

PointZero.ca reserves the right to cancel any order at any time in the event of an error, system malfunction, or any order flagged as abnormal or fraudulent.