Terms and Conditions – Flash Sales Events



Black Friday / Boxing Day Promotions

 

30% Off Sitewide: Applies to regular-priced items.

Outlet Sale (40% Off and More): These items are final sale with no exchanges and no refunds.

All items 40% off or more are FINAL SALE.

 

 

Price Adjustment Policy    

 

  • Orders placed before any flash sale event are not eligible for price adjustments.

  • Early orders secured inventory before the sale began.

 

 

Exchange Policy

  • Only items purchased during the 30% off sitewide sale can be exchanged for another size or colour, depending on availability.

  • Shipping fees may apply for exchanges.

  • Outlet items (40% off and more) are final sale.

 

 

Order Policy

  • Once an order is placed, it starts processing right away and cannot be changed or cancelled. Please double-check your items and shipping address before submitting your order.

  • Discounts can’t be redeemed for cash or gift cards and can’t be transferred to another order.

  • If you placed an order by mistake, please send it back once it arrives. To add items, please place a new order.

 

 

Returns

  • Returns are limited to exchanges only within 14 days of delivery, if eligible.

  • If the item you want to exchange for is out of stock, you can request an online credit note with no expiry.

  • No refunds are offered for any order placed during this sale period.                
  • Shipping fees, including original delivery fees, are not refundable.

 

 

Important Notes

  • All sale items are available while quantities last.

  • Point Zero may modify or end the promotion at any time.

  • Flash sale items sell fast, and availability is not guaranteed.                        

  • If an item in your order becomes sold out, we’ll contact you as soon as possible with alternative options.

 

 

Shipping

  • Delivery times may be longer due to high order volume.

  • Orders ship through FedEx, Purolator, or Canada Post. Couriers cannot be pre-selected or requested.               

  • If you already have a tracking number, please contact the courier directly for updates. 

 

 

Customer Service

  • Our team is working hard to support everyone, but response times may be slower than usual.

  • Please include your order number when reaching out. Support is for online orders only.

 

 

Code of Conduct

We’re here to help and appreciate your patience during this busy season. Any abusive behaviour toward staff will not be accepted. We hope you enjoy shopping with us, and we’re here to support you every step of the way.


Thank you for your understanding and support during this busy season!